1. How should I name my files?
Instructions and examples can be found here.
2. What file types are supported?
Only WEBP, PNG, JPG and GIF are supported. However, we recommend using only WEBP, PNG and JPG files. GIF files may not upload successfully if the compression is not set to the type that Shopify requires. This may help if you are having technical difficulties with GIF files.
3. Will Uploado slow down my store?
No it won’t. Uploado only runs when you start it from your store’s admin panel. We’ve also tested it using Shopify’s guidelines and it does not slow down your store.
4. How do I get Google Drive™?
Google Drive is a free service if you have a Google account. Find out more about it here.
5. Can the upload be faster?
Upload speed is dependent on many factors, including file size, download/upload speeds from Google Drive and Shopify, etc. Unless there are any errors out of our control, your upload will eventually finish.
For faster performance, use our free FTP service
6. Why is scanning Google Drive™ so slow?
Uploado reads the names of all the files and folders in your Google Drive so it can match product images to SKU. This speed is dependent on Google Drive. If you have many non product image files/folders in your Google Drive, consider creating a separate Google Drive account just for your product images.
For faster performance, use our free FTP service
7. Why does Uploado find so many files in my Google Drive™?
There may be files in your Google Drive Bin. If you empty the Bin, Uploado won’t read the files’ info.
8. Does the free plan have limited features?
No, you get all available features on the free plan!
9. How does billing work?
We strongly believe in a per-usage pricing model. A one-time purchase will buy you:
- Nano plan: 2000 uploads for $29
- Micro plan: 5000 uploads for $39
- Mega plan: 8000 uploads for $49
Your upload credits do not expire!